Rights and Responsibilities/ Patients’ Charter

Click here to read the Patients’ Charter

Rights and Responsibilities

You have the right to:

• Register and receive treatment regardless of your sex, age, disability, race or income providing you live within the practice area.
• Consult with a GP within 24 hours for urgent medical problems.
• Access the out-of-hours service when the practice is closed.
• Be treated with courtesy and respect.
• Have your treatment explained to you.
• Receive information on any medical trials.
• Confidentiality.
• Refuse to be involved in any medical trials.
• Gain access to an interpreter.
• Complain, without discrimination, if there is a problem.
• Have a relative or friend with you (except in extreme cases when specifically asked not to).

You are responsible for:

• Making and keeping appointment – If unable to attend you must notify the surgery.
• Telephoning before 11:00am for home visit requests wherever possible.
• Not telephoning before 10:00am unless you wish to book an appointment with a doctor or arrange a home visit.
• Treating all primary care team members with courtesy and respect.
• Ordering repeat prescriptions giving 48 hours’ notice for processing (excluding weekends and Bank Holidays).
• Behaving in an acceptable manner and keeping children in your care under control.
• Switching off mobile phones whilst on surgery premises.
• Informing the practice of any change of name, address or telephone number.